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FAQ

What Payment Methods Are Accepted?

We accept all major credit cards, Direct Bank Transfer or Cash On Delivery (depending on your location).

How Do I Find A Local Shop That Sells ENCOUNTER SCENTS?

Our products are only available to purchase online.

What Is Your Return Policy?

See our return policy for details.

Do You Ship Internationally?

Encounter Scents gladly provides worldwide shipping, however, all international shipments are at the liability of the buyer.

Why Was My Order Cancelled?

We're sorry your order was cancelled! When this happens it's usually due to an out-of-stock item(s) or difficulty processing payment information. Your card won't be charged for cancelled items. If you have questions about your cancelled order, please contact us.

Does Encounter Scents Run Promotions Or Offer Discount Codes?

Yes, we occasionally run promo and discount offers. Subscribe to our newsletter to receive updates on latest offers.

How Can I Remove My Personal Information From Encounter Scents?

It’s no problem to remove stored information. Use our contact us form and write “Remove My Personal Data” in subject. We’ll get back to you with a couple of questions and confirm once your information has been deleted.

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